Returns & Exchanges
At Hanna Krakow, we want you to be completely satisfied with your purchase. If your order doesn't meet your expectations, we offer a seamless return and exchange process within 30 days of delivery.
Initiate Your Request
Log into our online portal with your order number and email address to select the items you wish to return or exchange.
Prepare the Package
Place the unworn items with original tags attached into their original packaging and include the printed return authorization slip.
Ship It Back
Affix the prepaid shipping label provided in your portal to the outside of the box and drop it off at any authorized courier location.
Receive Your Refund
Once our quality control team inspects the items, your refund or exchange will be processed within 5 to 7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing